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Everything related to your webshop order
Shipping countries and shipping times
Smartwhip shipping countries **These are the countries Smartwhip delivers to and the current shipping times: ** North- and West-Europe Denmark: 5-9 days Sweden: 5-9 days Spain: 6-11 days Belgium: 3-6 days Netherlands: 2-4 days Portugal: 6-11 days Finland: 6-10 days East-Europe Czech Republic: 4-6 days Hungary: 5-6 days Romania: 6-8 days Slovakia: 5-6 days Bulgaria: 6-8 days Greece: 8-15 days Croatia: 6-8 days
Can I cancel or change my order?
Can I cancel or change my order? If you wish to cancel your order, this can be possible if we haven’t shipped it yet. In that case it is also possible to ask to make a change of delivery address or any other client information. Once the order is shipped, we can’t cancel it anymore or make a refund for it.
Discounts Subscribe to our newsletter with your email at www.smartwhip.com/subscribe to get a 10% discount on your first order straight away! Looking for more discounts? Be sure to follow our social media accounts, as we do promotional events and more.
Track & trace
Track & trace You have the possibility to track your order once we have processed and sent it. Please do so via our dedicated page https://smartwhip.com/track-my-order/ . Follow a few easy steps to see where your order is. If you cannot track your order a few days after making it, **please contact us directly and remind us your order number. **
Returns and refunds
Returns and refunds Under EU rules, we repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. You also have the right to cancel and return your order within 14 days. The shipping costs to return your order will be for your expenses. Request a return or refund? Please send an email to email@example.com.